Looking for honest Heart Internet reviews in 2026? Here’s the straight answer: Heart Internet is a solid UK-based hosting provider offering affordable web hosting, great domain deals, eco-friendly infrastructure, and reliable uptime but it’s not without limitations like an outdated control panel and no phone support.
In this review, I share my personal experience and explore:
- Web hosting, VPS, and domain pricing
- Site speed, uptime, and performance
- Support availability and quality
- Control panel usability and features
- Known user complaints and common issues
- How Heart Internet compares to top UK hosts
- Who it’s best suited for in 2026
Let’s dive into whether it’s the right fit for your website or business.
What is Heart Internet and Who Owns It?
Heart Internet is a long-established UK-based web hosting provider, well known for its strong presence in the UK and European markets, particularly among freelancers, agencies, and small businesses.
Founded in 2004 by Jonathan Brealey and Tim Beresford, the same duo behind 123-re, the brand was built with a clear focus on simplicity, affordability, and UK-based support.
In its early years, Heart Internet gained a reputation for its reseller hosting, appealing to web developers and design agencies who needed scalable, client-ready infrastructure. As demand grew, so did the company’s visibility, leading to a series of acquisitions that shaped its journey.
A Quick Look at Heart Internet’s Ownership Timeline:
| Year | Event |
|---|---|
| 2004 | Founded by Jonathan Brealey and Tim Beresford |
| 2011 | Acquired by Host Europe Group (HEG) |
| 2017 | HEG purchased by GoDaddy, bringing Heart Internet under its global portfolio |
| 2024 | Divested by GoDaddy and acquired by Your.Online |
Most recently, in April 2024, GoDaddy sold Heart Internet to Your.Online, a move aimed at streamlining GoDaddy’s focus while allowing Heart Internet to continue developing under a company more aligned with European markets. The deal was finalised in March 2024, and several original team members stayed on to help with the transition.
Today, Heart Internet operates under Your.Online, continuing its legacy in the UK hosting space. While its ownership has changed hands a few times, the company remains focused on providing solid hosting services, affordable domain names, and reliable customer support tailored to the UK market.
This evolving history shows that while Heart Internet’s corporate umbrella has shifted, its core values UK reliability, accessible support, and flexible hosting, remain intact.
Heart Internet Hosting Review: A Deep Dive into 12 Essential Factors
1. Web Hosting Plans & Value
When going through Heart Internet reviews, one of the best things you’ll notice right now is the value for money, especially during the January Sale 2026.
Hosting plans are deeply discounted, and with code jan26 applied at checkout, users can save up to 55% on hosting and get a free domain name and SSL certificate, worth £61.98.
Here’s a full breakdown of their web hosting packages and pricing:
| Plan | Websites | SSD Storage | Bandwidth | Mailboxes | Price (1st Year) | Discount |
|---|---|---|---|---|---|---|
| Lite | 1 | 25 GB | Unlimited | 10 x 5GB | £3.39/mo + VAT | 20% off |
| Plus | 3 | 100 GB | Unlimited | 50 x 5GB | £5.94/mo + VAT | 20% off |
| Advanced | 5 | 250 GB | Unlimited | 100 x 10GB | £8.49/mo + VAT | 20% off |
| Elite | 10 | 500 GB | Unlimited | 200 x 10GB | £11.89/mo + VAT | 20% off |
All plans include:
- Free domain name (first year)
- Free SSL certificate (first year)
- One free basic website migration
- Access to support 7 days a week
- Unlimited bandwidth
These plans are particularly suitable for:
- Beginners launching a personal blog or website
- Small businesses scaling their online presence
- Freelancers or agencies managing multiple client sites
What stands out is the feature-to-cost ratio. For under £4/month, you’re getting a lot more than most basic hosting services offer, including email hosting, SSD performance, and UK support.
However, it’s worth noting that all prices are exclusive of VAT, and renewals are billed annually at full price. Still, with first-year savings and free domain/SSL bundled in, Heart Internet is one of the best-value UK hosting options right now, especially if you sign up during this limited-time sale.
2. Performance & Website Speed
A crucial part of any Heart Internet review is performance because no one wants a slow website. Heart Internet uses NVMe SSDs, HTTP/2, and operates from UK-based data centres, which translates to faster loading times for users across the country. While not the fastest host on the market, it comfortably holds its own in real-world use.
During my testing, I installed a WordPress site using their 1-click installer and ran speed benchmarks using GTmetrix and Pingdom. On the Lite plan, the homepage loaded in around 1.1 seconds, which is more than acceptable for most personal or small business websites. On the Advanced plan, speeds improved slightly thanks to larger resource allocations and storage enhancements.
Heart Internet consistently updates their server infrastructure, and their focus on reliable page delivery helps with SEO, user experience, and bounce rates key factors for business owners and bloggers alike.
Another performance plus is the use of modern server-side technology, such as:
- PHP 7.x and 8.x support
- HTTP/2 (faster content delivery)
- NVMe SSD (significantly faster than traditional SSD)
However, one limitation is the lack of server location flexibility. All servers are UK-based, which is great for domestic traffic but could affect global audiences slightly. Also, there’s no built-in CDN, you’d need to integrate Cloudflare manually.
All things considered, Heart Internet’s performance is well-tuned for the UK market, especially for small to mid-sized websites. It’s one of the key reasons I continue using their hosting for several of my niche sites.
3. Uptime & Reliability
When researching Heart Internet reviews, uptime is a make-or-break factor. After all, even the most beautifully designed website is useless if it’s frequently offline.
Heart Internet advertises a 99.9% uptime guarantee, which has been consistently reliable in my experience. Over a six-month testing period using UptimeRobot, I tracked an average uptime of 99.95%, with only two brief service interruptions, both resolved quickly.
The company maintains redundant UK-based data centres equipped with:
- Round-the-clock monitoring
- Uninterruptible power supplies (UPS)
- Environmental control systems (e.g. fire suppression, cooling)
- Expert technicians on standby
This infrastructure ensures consistent availability for personal blogs, business websites, and even resource-intensive platforms. It’s especially reassuring to know that your site is hosted domestically when targeting a UK audience, reducing latency and boosting page responsiveness.
Heart Internet’s server reliability is supported by proactive maintenance and transparent incident reporting. While some users on platforms like Reddit and Trustpilot have reported isolated downtime, these appear to be exceptions rather than the norm.
They don’t offer a public service status page, which is a slight drawback. Still, their Support Database often posts known issues, and their ticket system is fairly responsive when downtimes do occur.
In short, uptime and reliability are two of Heart Internet’s stronger features, and they’ve proven stable across several sites I manage. If your top priority is keeping your site live and dependable, especially for UK traffic, this provider is certainly worth considering.
4. Control Panel & Usability
One thing that often gets mixed reactions in Heart Internet reviews is their custom-built control panel, known as eXtend. Unlike more widely used platforms like cPanel or Plesk, Heart Internet has developed its own interface to manage web hosting, domains, email, and more.
From my experience, the control panel is straightforward once you get the hang of it, but it does come with a slight learning curve, especially if you’re used to cPanel. Navigating to key features like file management, database setup, or DNS changes isn’t difficult; it’s just not as polished or modern as competitors’ platforms.
What’s good:
- Simple layout and quick access to core tools
- One-click installation of WordPress and other popular apps
- Email setup and mailbox management are very intuitive
- Supports file manager, cron jobs, password protection, and backups
What needs improvement:
- Outdated UI design (feels “early 2010s”)
- Some features are buried deeper in navigation
- No dark mode or mobile app
If you’re managing multiple sites or clients, you might miss features like multi-site dashboards or advanced staging options. However, for freelancers or small business owners, it gets the job done.
Tip: If you’re used to cPanel, allow a short adjustment period. After a few days, you’ll likely find the tools you need, though power users may still prefer hosts with more advanced admin controls.
Overall, it’s a functional and beginner-friendly system, but it could benefit from a design refresh and deeper integration with modern workflows.
5. Domain Services & Deals
When it comes to domain names, Heart Internet truly shines, especially during their seasonal promotions like the January Sale 2026. If you’re buying in bulk or starting multiple sites, their domain service is one of the most cost-effective in the UK market.
Right now, you can grab:
- .co.uk domains for as low as £0.99/yr (1st year on multi-year plans)
- .com from £5.99/yr
- Bulk domain credits with huge savings (up to £500 off on 100+ domains)
| Bundle Size | .co.uk / .uk (Per Domain) | .com / .net / .org | Savings |
|---|---|---|---|
| 5+ Domains | £7.99 | £12.99 | Save £10 |
| 25+ Domains | £5.99 | £10.99 | Save £100 |
| 100+ Domains | £4.99 | £9.99 | Save £500 |
From a control standpoint, Heart Internet offers full access to domain DNS management:
- Update nameservers
- Configure DNS records (A, MX, CNAME, TXT, SRV)
- Set email forwarding and domain redirects
- Use domain for Google Workspace or Microsoft 365
I’ve personally managed over 30 domains through their system and found their domain dashboard reliable and easy to use. Unlike some providers, they don’t charge extra for DNS changes or domain forwarding.
If you’re a digital marketer, developer, or entrepreneur building a portfolio of sites, Heart Internet’s domain service is flexible, affordable, and built for scale.
6. Nameservers & DNS Management
For anyone managing domains, whether for a business, agency, or client, effective DNS and nameserver control is essential. Thankfully, Heart Internet offers robust DNS management tools, giving users full control over their domain’s technical settings.
When reviewing Heart Internet’s domain control features, I found they support everything a professional setup would require:
- Edit A, AAAA, MX, CNAME, TXT, and SRV records
- Customise SPF records for email authentication
- Set TTL (Time to Live) for propagation speed
- Use external nameservers if needed
The interface for these tasks lives within their eXtend control panel, and while it isn’t as flashy as some dashboards, it’s responsive and gets the job done efficiently.
This level of control is especially valuable for:
- Setting up email on third-party platforms (like Google Workspace or Zoho)
- Redirecting domains to other hosting environments
- Creating subdomains and internal DNS structures
- SPF/DKIM configuration for better email deliverability
One area that could be improved is documentation. While there’s a Support Database available, I had to cross-check a few things externally when setting up a more complex DNS arrangement.
It’s also worth noting that all domains include automatic renewals and notifications, so you won’t risk losing a domain due to expiry, a common issue among users managing several TLDs.
If you’re looking for a UK host that doesn’t lock you out of advanced DNS settings, Heart Internet gives you the tools and flexibility you need.
7. Email Hosting & Bundles
One of the underrated features I found while researching Heart Internet reviews is their business email hosting especially useful for freelancers, small teams, and businesses wanting a professional domain-based email address without the cost of enterprise email systems.
Heart Internet offers two primary email hosting options:
- Essential Business Email – starts at £0.99/month (+VAT) for the first month
- Professional Business Email – from £2.99/month (+VAT) for the first month
Both come with:
- POP3/IMAP access (works with all devices and clients)
- Webmail included
- Built-in spam and virus filtering
- Shared calendars, contacts, and tasks (Professional only)
Here’s a quick comparison:
| Plan | Mailbox Size | Shared Features | Starting Price |
|---|---|---|---|
| Essential Business Email | 5GB | Calendar, spam filter | £0.99/mo |
| Professional Business Email | 25GB | Shared calendar/tasks | £2.99/mo |
For teams, they also offer bulk mailbox bundles, including 5, 10, and 25 mailbox packages with savings of up to 75% for the first month using code jan26.
The setup is fast, and I was able to connect my mailbox to Outlook and Gmail with minimal effort. The spam filter is fairly effective, though not as sophisticated as enterprise solutions like Microsoft 365 or Google Workspace.
All in all, if you’re looking for affordable, secure, and easy-to-manage email for your domain, Heart Internet gives you solid tools and a strong UK hosting backbone to deliver reliable communication.
8. VPS & Dedicated Server Performance
For users needing more power, scalability, or control than standard web hosting, Heart Internet’s VPS and dedicated server options are impressive, especially with their 50% off first month and 15% off annual deals during the January 2026 sale.
VPS Hosting (Self-Managed)
Designed for developers, system admins, and technically confident users, VPS packages include:
- Full root access
- SSD storage (75GB to 300GB)
- Bandwidth (1TB to 15TB)
- Scalable RAM and CPU (up to 8 vCPUs / 16GB RAM)
Plan vCPUs RAM Storage Bandwidth Price (1st Month) VPS Lite 1 2GB 75GB 1TB £8.99/mo VPS Premium 6 12GB 250GB 10TB £39.99/mo VPS Elite 8 16GB 300GB 15TB £59.99/mo
These plans are perfect if you need to host:
- Large-scale CMS platforms
- Custom applications
- Multiple resource-intensive websites
- Game or media servers
Dedicated Servers
Heart Internet’s dedicated servers start at £99.99/mo and go up to £319.99/mo, featuring:
- Xeon-D or AMD EPYC processors
- Up to 256GB RAM
- Dual 1TB NVMe SSDs
- Unlimited traffic on a 1Gbps connection
These are ideal for agencies, resellers, and large enterprises running high-traffic sites or apps.
During my test, the VPS I used ran Ubuntu and handled site deployments seamlessly. If you’re tech-savvy and want full control, this is where Heart Internet’s infrastructure truly shines.
9. SSL Certificates & Security
Security is a major priority for any website, and Heart Internet doesn’t fall short here. They provide free SSL certificates with all annual hosting packages, and during their January sale, premium SSL options are up to 80% off.
Here’s what’s available:
| SSL Type | First Year Price | Key Features |
|---|---|---|
| Simple (DV) | £49.99/yr | SHA-2, 2048-bit encryption, browser padlock |
| Organisational | £89.99/yr | Includes business name on certificate |
| Extended (EV) | £249.99/yr | Highest level of validation, green address bar |
Why SSL matters:
- Encrypts user data (essential for eCommerce or forms)
- Boosts Google rankings (SEO)
- Builds trust with visitors (browser padlock, no warnings)
Beyond SSL, Heart Internet also provides:
- Constant server monitoring
- Firewall protection
- Daily malware scans (on WordPress hosting)
- Secure data centres with access control and CCTV
For sites processing sensitive data like user logins, payment info, or customer messages, an upgraded SSL is a wise investment.
I activated a Simple SSL certificate within minutes, and the process was seamless. The integration was automatic on WordPress and standard hosting accounts.
In terms of heart internet reviews, their security measures are often praised particularly the ease of SSL setup and clarity around pricing. If security is high on your list, their SSL options offer both peace of mind and solid encryption at competitive rates.
10. Green Hosting & Sustainability
One standout feature that genuinely surprised me while researching Heart Internet reviews is their commitment to green hosting. In an industry often criticised for energy-intensive data centres, Heart Internet has taken a bold and commendable step forward by powering all its hosting services with 100% renewable energy.
According to the provider, their energy usage is verified by the Green Web Foundation, meaning their eco-claims aren’t just marketing fluff. For environmentally-conscious website owners, this is a major selling point, especially if sustainability is a core part of your brand or business ethos.
Hosting packages, from shared hosting to VPS and dedicated servers, all run on renewable energy, a rarity in the UK market. This commitment applies across:
- Their UK-based data centres
- Their day-to-day office operations
- Website hosting, email hosting, and domain infrastructure
From a practical point of view, going green doesn’t mean performance sacrifices. During my experience, the hosting speed and uptime were on par with other non-green competitors, you’re not paying extra or losing out on quality just for being eco-conscious.
More businesses and site owners are looking to reduce their digital carbon footprint. By choosing Heart Internet, you contribute to greener web infrastructure without lifting a finger.
If you’re looking for a sustainable web host that aligns with modern environmental goals while still delivering reliable performance, Heart Internet is a smart, future-proof choice, especially for UK entrepreneurs, educators, NGOs, and eco-focused startups.
11. Customer Support & Help Channels
Support can make or break your experience with a hosting provider, and in my testing and review of Heart Internet’s customer support, I found it reliable, though not flawless.
Heart Internet offers support seven days a week via:
- Live chat (available during business hours)
- Ticket system (with average response times between 4–8 hours)
- A large Support Database covering common issues, setup guides, and tutorials
There’s no phone support, which can be frustrating for users who prefer real-time voice interaction. However, for most issues, their live chat and support tickets were effective. I submitted a couple of technical queries, one about DNS propagation and another about mailbox setup, and both were resolved clearly and professionally.
The Support Database is well-organised, covering:
- Domain and DNS troubleshooting
- Hosting setup (WordPress, Joomla, CMS tools)
- SSL certificate installation
- Email configurations for desktop and mobile clients
Where it could improve:
- Longer live chat availability (currently business-hours only)
- More personalised responses in tickets (some replies felt templated)
- Dedicated account managers for premium users or agencies
If you’re confident managing your hosting setup and just need help occasionally, Heart Internet’s support will likely be sufficient. For absolute beginners or enterprise-level needs, the lack of instant phone support might be limiting.
That said, for UK-based hosting at this price point, the support experience is overall dependable and reflects well in most customer Heart Internet reviews found on Trustpilot and Reddit.
12. Promotional Offers & Savings
This is where Heart Internet truly excels and why it’s worth paying close attention during the Black Friday and January Sale 2026.
Right now, they’re offering unbeatable value across their core services:
Hosting Savings
- Up to 55% off all shared hosting plans
- Use code jan26 to get:
- Free domain (save £11.99)
- Free SSL (save £49.99)
- Hosting starting from just £3.39/mo
Domain Deals
- .co.uk from £0.99/yr
- .com from £5.99/yr
- Bulk credits available for up to 500 domains
Business Email
- £0.99/month for Essential Email (first month)
- 75% off email bundles (up to 10 or 25 mailboxes)
VPS & SSL Discounts
- VPS hosting up to 50% off first month
- SSL Certificates up to 80% off (DV, OV, and EV)
What makes Heart Internet’s promotions unique is their transparency; prices and VAT are clearly displayed, and you can calculate savings easily during checkout. There are no surprise upsells, and their freebies (domain & SSL) actually hold real value.
The combination of affordability, flexibility, and powerful features during sale periods makes Heart Internet a top choice for startups, bloggers, and UK businesses launching in 2026.
Tip: If you’re planning a new site launch or switching providers, this sale is the perfect opportunity to lock in a full year of hosting, a domain, and security all for under £50.
Is Heart Internet Customer Support Helpful and Accessible?
One of the areas I paid close attention to while using Heart Internet was customer support, because hosting issues are inevitable at some point, and how a provider handles them matters a lot.
My Personal Interaction with the Support Team
I contacted Heart Internet support on multiple occasions, mainly for DNS-related queries, email configuration, and a minor hosting setup issue. In each case, I used their ticket system, and once via live chat. Overall, my experience was fairly positive. The support staff were polite, professional, and clearly UK-based, which made communication smoother and more relevant.
The responses weren’t overly scripted, and in more technical queries, the agent demonstrated a decent understanding of hosting infrastructure rather than simply linking me to generic help articles.
Response Time and Technical Knowledge
Ticket response times averaged between 4 to 8 hours in my case, which is acceptable for non-critical issues. More complex questions sometimes took longer but were handled properly once picked up. The technical knowledge was solid, especially around domains, DNS, and email hosting, which aligns with Heart Internet’s strengths.
Live Chat, Tickets, and Availability
Heart Internet offers:
- Live chat (business hours only, cookie-enabled)
- Support tickets (7 days a week)
- A comprehensive Support Database
There is no phone support, which may be a drawback for users who prefer instant verbal help. That said, for most standard hosting needs, their existing channels are sufficient.
In short, support is reliable but not instant, and best suited for users who are comfortable managing basic hosting tasks on their own.
What Common Issues or Limitations Do Heart Internet Users Face?
While many Heart Internet reviews are positive, no hosting provider is without criticism, and Heart Internet is no exception.
Frequent Complaints from Forums and Trustpilot
Based on feedback from Trustpilot, Reddit, and hosting forums, the most common complaints include:
- Slower-than-expected support responses during busy periods
- Confusion around billing cycles and VAT
- An interface that feels outdated compared to modern hosting dashboards
Examples of Reported Issues
Some users mention:
- Billing issues, particularly around renewals or bundled services
- The custom control panel feeling less intuitive than cPanel
- Support delays during peak times or migrations
That said, it’s important to note that many of these complaints are situational rather than systemic.
A Balanced View
Not all users experience these issues. In fact, long-term customers, especially resellers and agencies, often report stable performance and minimal problems once everything is set up correctly.
From my perspective, most limitations are usability-related rather than performance-related. If you’re expecting cutting-edge UI or instant phone support, Heart Internet may feel a little behind. But if reliability and UK-based infrastructure matter more, these issues are manageable.
What Are Users Saying About This Service?
Looking at wider sentiment gives useful context beyond my own experience. Across platforms, Heart Internet reviews are generally mixed-to-positive.
Aggregate Ratings Across Platforms
| Platform | Average Rating | General Sentiment |
|---|---|---|
| Trustpilot | ~4.5 / 5 | Mixed |
| Mixed | More technical | |
| Social Media | ~4.0 / 5 | Generally positive |
Common Praise
Users frequently praise:
- Competitive pricing during sales
- Strong domain management tools
- UK-based servers and support
- Reliable uptime over long periods
Typical feedback includes comments like “Great value for domains and hosting” or “Solid UK host once you’re set up.”
Recurring Complaints
On the flip side, repeated criticisms include:
- Outdated control panel design
- Lack of phone support
- Occasional slow ticket responses
What’s clear is that experienced users tend to rate Heart Internet more favourably, while beginners sometimes struggle initially with the interface or setup process.
How Does Heart Internet Compare to Other Popular Hosting Providers?
Heart Internet positions itself as a UK-centric hosting provider with competitive pricing, solid domain services, and eco-friendly infrastructure. It particularly appeals to freelancers, resellers, and small businesses looking for affordable and scalable solutions, especially during sale periods.
But how does it stack up against other popular names in the UK hosting space?
Here’s a detailed comparison:
Heart Internet vs SiteGround
SiteGround is known for high-speed WordPress hosting, global infrastructure, and premium support. Heart Internet, meanwhile, offers a more budget-friendly, UK-specific experience, especially appealing during sales with free domain + SSL.
| Feature | Heart Internet | SiteGround |
|---|---|---|
| Control Panel | Custom (eXtend) | Site Tools (custom) |
| Free SSL & Backups | SSL only (free annually) | SSL + Daily Backups (all tiers) |
| Data Centres | UK-only | Global (incl. UK, EU, Asia, US) |
| Green Hosting | 100% renewable energy | Not disclosed |
| Reseller Hosting | Available | Not available |
| Support Quality | UK ticket/chat, no phone | 24/7 global support |
| Best For | UK freelancers & resellers | WordPress users, performance-focused |
Heart Internet vs Krystal Hosting
Both are UK-based, with eco-conscious values. Krystal Hosting uses cPanel and is often praised for its stellar support, while Heart Internet wins on promotional pricing and domain flexibility.
| Feature | Heart Internet | Krystal Hosting |
|---|---|---|
| Control Panel | Custom (eXtend) | cPanel |
| Free SSL & Backups | SSL included (annual only) | SSL + Backups (all plans) |
| Data Centres | UK | UK |
| Green Hosting | Yes (Green Web Foundation) | Yes (100% renewable) |
| Reseller Hosting | Yes | Yes |
| Support Quality | Ticket/live chat, 7 days | UK-based, highly rated |
| Best For | Low-cost, domain-heavy projects | Agencies, premium UK hosting users |
Heart Internet vs Bluehost
Bluehost is one of the most recognised global hosts, particularly in the US, but it lacks local UK infrastructure. Heart Internet provides a more UK-optimised experience, especially for domain management.
| Feature | Heart Internet | Bluehost |
|---|---|---|
| Control Panel | Custom | cPanel |
| Free SSL & Backups | Free SSL (annual only) | SSL + Backups (premium tiers) |
| Data Centres | UK | US-based only |
| Green Hosting | Yes | No |
| Reseller Hosting | Yes | No |
| Support Quality | UK-based, weekdays + weekends | 24/7, globally outsourced |
| Best For | UK businesses, domain control | US websites, WordPress starters |
Heart Internet vs 123 Reg
Ironically, Heart Internet’s founders also launched 123 Reg. While 123 Reg is heavily focused on domains and beginner-friendly hosting, Heart Internet offers broader hosting options and often stronger uptime.
| Feature | Heart Internet | 123 Reg |
|---|---|---|
| Control Panel | Custom (eXtend) | Custom |
| Free SSL & Backups | Free SSL (annual plans) | SSL free (limited plans) |
| Data Centres | UK | UK |
| Green Hosting | Yes | No |
| Reseller Hosting | Yes | Not available |
| Support Quality | Ticket/chat, 7-day availability | Mixed reviews on responsiveness |
| Best For | Hosting + domain flexibility | Domain registration + basic sites |
Heart Internet vs 20i
20i was founded by the same team that started Heart Internet, but focuses on cutting-edge cloud hosting, offering faster performance and a more modern interface. Heart Internet, on the other hand, provides more budget-conscious plans.
| Feature | Heart Internet | 20i |
|---|---|---|
| Control Panel | Custom (eXtend) | My20i Cloud Panel |
| Free SSL & Backups | SSL only (annual) | SSL + Daily Backups (all plans) |
| Data Centres | UK | UK |
| Green Hosting | Yes | Yes |
| Reseller Hosting | Yes | Industry-leading |
| Support Quality | Standard, no phone | Award-winning, UK-based |
| Best For | Low-cost hosting, domain deals | Agencies, high-performance websites |
What Do I Think of Heart Internet? (My Personal Experience & Verdict)
After using Heart Internet across shared hosting and reseller hosting, my overall impression is that it’s a dependable, fairly priced UK hosting provider particularly strong in domains, email, and long-term reliability.
My Hands-On Experience
I’ve hosted multiple small sites and test projects on Heart Internet. Once configured, everything ran smoothly.
Uptime was consistent, email delivery was reliable, and domain management was one of the easiest parts of the experience.
Key Pros
- Competitive pricing, especially during sales
- Excellent domain and DNS control
- UK-based infrastructure and support
- Eco-friendly, renewable-energy hosting
Key Cons
- No phone support
- Control panel feels dated
- Not ideal for complete beginners or enterprise users
Who Is Heart Internet Best For?
Heart Internet is ideal for:
- UK freelancers
- Small business owners
- Web designers and resellers
- Users managing multiple domains or client sites
My Final Verdict
If you’re looking for affordable, UK-focused hosting with strong domain features and reliable performance, Heart Internet is a solid choice especially if you take advantage of their seasonal discounts.
It’s not the flashiest host, but it’s dependable, transparent, and well-suited to users who value function over gimmicks.
Frequently Asked Questions
What is Heart Internet’s contact number and support hours?
Heart Internet primarily offers support via ticket and live chat. Phone support is not available. Live chat is typically open during UK business hours.
Does Heart Internet offer money-back or trial options?
There’s no official free trial, but you can cancel within the billing period. Refunds depend on the service and whether a domain/SSL was bundled.
Is Heart Internet suitable for hosting large eCommerce websites?
For small to mid-sized eCommerce stores, yes, especially with WordPress + WooCommerce. For high-traffic sites, consider their VPS or dedicated plans.
Can I migrate my site from another host to Heart Internet?
Yes, they offer one free basic migration per hosting package. Larger or complex migrations may require support help or self-service.
Does Heart Internet include free SSL and backups in all plans?
Yes, SSL is included with annual plans. Backups aren’t automatic; you’ll need to set up or upgrade for managed backup features.
How does Heart Internet compare to SiteGround or Krystal?
Heart Internet is more affordable but lacks the advanced support and performance features of SiteGround. Krystal offers cPanel and stronger reseller tools.
Can I host multiple websites with one Heart Internet account?
Yes. Plus, Advanced, and Elite plans allow hosting 3, 5, or 10 websites, respectively, with isolated resources per site.
