When you’re choosing a web host, the question “is InMotion Hosting a good company?” deserves a clear, honest answer. After using InMotion Hosting myself and studying user feedback from multiple sources, here’s the bottom line upfront:
InMotion Hosting is a reliable, feature‑rich host with excellent customer support, but it also has areas where performance and technical decisions have drawn criticism.
In this review, I’ll explain what InMotion Hosting offers, share both positive and negative experiences (including quoted insights), and help you decide whether it’s the right choice, especially if you’re based in the UK.
What Does InMotion Hosting Offer to UK Users?
InMotion Hosting provides a comprehensive range of hosting services:
| Hosting Type | Best For | Notes |
|---|---|---|
| Shared Hosting | Small blogs & new websites | Affordable plans with standard features |
| VPS Hosting | Growing businesses | More control and performance |
| Dedicated Servers | High‑traffic sites | Full resource allocation |
| Reseller Hosting | Agencies | Host client sites |
| WordPress Hosting | WordPress websites | Optimised platform |
Unlike some UK‑centric providers, InMotion doesn’t have a data centre physically located in the UK. However, it uses global content delivery networks (CDNs) and routing optimisations that help keep performance acceptable for UK audiences.
For a broader range of user feedback, you can also check out our dedicated InMotion Hosting reviews for real customer insights.
On first use, I found the dashboard intuitive and the setup straightforward. Their control panel isn’t the most modern I’ve seen, but it gets the job done without unnecessary complexity.
How Reliable and Fast Is InMotion Hosting?
Website speed and uptime are fundamental. Here’s how InMotion stacks up:
| Metric | InMotion Hosting (General) |
|---|---|
| Uptime Guarantee | 99.9% |
| Typical Speed | Varies by plan & location |
| Performance for UK Users | Good with CDN; slightly slower than local UK hosts |
From my own experience, InMotion maintained solid uptime with only occasional hiccups. For purely UK‑targeted sites, I recommend enabling a CDN and caching, as this substantially improves load times.
What I learned from community feedback is a mixed picture:
“What a fantastic help the technical support department was with my issue. Within minutes the problem was solved and my day started becoming better immediately.” – Positive support testimony
But not all experiences are equal:
“Servers are way overloaded and therefore super slow… STAY AWAY FROM INMOTION HOSTING.” – Negative experience
This disparity suggests that performance can vary depending on the plan, server load, and specific technical configuration.
Is InMotion Hosting’s Customer Support Actually Helpful?
Support is one area where InMotion Hosting frequently earns praise. Their team is available 24/7 via live chat, phone and ticketing system.
Here’s a snapshot of real user feedback:
“Always excellent customer service… the representatives have always been knowledgeable, efficient and diligent about making sure things are all set before exiting the call.”
I’ve personally contacted support multiple times, and most queries were handled with courtesy and expertise. Their staff take time to ensure you understand the solution, rather than just closing the ticket.
However, the support function isn’t perfect. Some users report delays or frustration with technical explanations not matching their skill level. It’s worth noting that support quality can vary with volume and time of day.
In sum: Support is consistently praised, and in my experience has been one of InMotion’s strongest features.
How Affordable Is InMotion Hosting Compared to UK Competitors?
Hosting pricing can be confusing, so here’s how InMotion compares:
| Plan Tier | Typical Monthly Cost (Intro) | Renewal Cost | UK Competitor Example |
|---|---|---|---|
| Shared | £2.99–£5.99 | Up to £8–£12 | £3.99–£7.99 |
| VPS | £12–£25 | £18–£35 | £15–£30 |
| Dedicated | £80+ | £100+ | £70+ |
Prices are generally competitive, especially at entry‑level. InMotion offers a 90‑day money‑back guarantee, which is more generous than many competitors.
The downside comes at renewal. Like most hosts, the low introductory rates jump significantly after the first term. If you’re planning long‑term hosting, budget for that increase.
For UK audiences, the pricing is especially attractive if you’re focused on cost rather than having data centres physically on the island.
What Are the Common Complaints About InMotion Hosting?
A fair review must also cover the negatives users report:
Technical Concerns
A few disagree strongly with InMotion’s technical choices:
“They use MyISAM as database engine, which does not support transactions… nobody does what they do.”
In modern web applications, InnoDB, not MyISAM, is the preferred database engine. If this is accurate in your specific plan, it could significantly affect performance and application compatibility.
Security Complaints
One user reported repeated security issues:
“Just got a financial phishing attack YET AGAIN from InMotion Hosting servers… one of the very worst companies…”
Such claims demand scrutiny. A hosting provider can’t be directly responsible for all malicious activity tied to IP addresses (spam and phishing can originate from third‑party users). But repeated complaints about server abuse can indicate weak monitoring and spam controls, something worth watching closely.
Performance Variability
Some users report slow servers under load, which might be due to overselling or shared resources on lower‑tier plans.
Conclusion: So, Is InMotion Hosting a Good Company Overall?
Answering the question “Is InMotion Hosting a good company?” isn’t a simple yes or no.
Here’s how I break it down:
Strong Points
- Excellent, human‑centred customer support
- Competitive pricing with generous refund policy
- Wide range of hosting options
Weaknesses
- Performance inconsistency for some users
- Technical decisions that might not suit modern applications
- Some serious complaints around server misuse (needs careful context)
Final Verdict
If you want responsive support, flexible plans, and good value, InMotion Hosting is a good company, especially for small businesses, blogs, and non‑critical sites.
For mission‑critical applications, high traffic or advanced technical needs, you may want to compare options with closer server locations or specialised configurations.
Frequently Asked Questions
What types of sites is InMotion Hosting best suited for?
InMotion is excellent for blogs, portfolios, SMEs, and small e‑commerce sites. Larger enterprise‑level projects might benefit from dedicated optimisation elsewhere.
Does InMotion Hosting offer UK‑based servers?
No, but with CDN and optimisation tools, performance for UK visitors can still be solid.
Can I migrate my site to InMotion Hosting easily?
Yes, InMotion offers free migrations on many plans. The process is usually straightforward.
How secure is InMotion Hosting?
Security tools like SSL and malware scanning are available, but take user complaints seriously and implement your own security measures.
Is InMotion Hosting good for beginners?
Definitely. The control panel and support are beginner‑friendly.
What control panel does InMotion use?
InMotion uses cPanel, a widely recognised and user‑friendly interface.
How does InMotion Hosting compare to other UK hosts?
It’s competitive on price and support, but may lag slightly in performance due to location and infrastructure differences.
